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      Please allow 5-10 business days for all orders. If you have any questions or need your order to be delivered sooner, please email us at info@olivebranchgift.com

      FAQs

      Build Your Own Gift

      • How does it work? Create a unique gift packed with handcrafted, local items for your loved ones.
        • Step One: Choose your packaging. Our baskets and boxes have a base price of $12, which includes our one-of-a-kind basket or matte white gift box (sizes will vary depending on quantity of items selected), kraft paper shred, a Coat Creates greeting card, an optional handwritten message of your choice, and hand wrapping. If you plan to ship your gift, please select a box as baskets cannot be shipped.
        • Step Two: Select your items. Please select a minimum of 3 items and a maximum of 10.
        • Step Three: Personalize your gift. Select a greeting card designed by Jacksonville local, Natalie Heathcoat. If you would like to leave your card blank and outside of the packaging, please check the corresponding box at the bottom.
      • Do I get to choose the basket? Due to the nature in which we obtain our baskets (thrift stores, flea markets, etc.), every basket is totally unique. We choose the basket for you, based on the number of items you purchase.
      • What is included in the $12 base fee? Our baskets and boxes have a base price of $12, which includes our one-of-a-kind basket or matte white gift box (sizes will vary depending on quantity of items selected), kraft paper shred, a Coat Creates greeting card, an optional handwritten message of your choice, and hand wrapping.
      • How many items can I add? You can add up to 10 items to your custom gift basket!
      • What materials are used to package my gift ? Our baskets and boxes have a base price of $12, which includes our one-of-a-kind basket or matte white gift box (sizes will vary depending on quantity of items selected), kraft paper shred, a Coat Creates greeting card, an optional handwritten message of your choice, and hand wrapping. Our baskets are wrapped in cellophane. Baskets and Boxes are tied with a 100% cotton ribbon.

       

      Ordering/Shipping Your Gift 

      • Can I order more than one gift ? Yes! You can order as many gifts as you like. However, they can only be shipped to one address. If you would like to send a gift to multiple addresses, then you will need to go through the checkout process for each one.
      • Where can I send my gift?  You can ship your custom gift box nationwide! If you would like to ship a gift basket, please select "local delivery" for your shipping method.
      • What is the expected delivery time? We guarantee local delivery of your custom gift  between 5-10 business days. If you are shipping a gift box, please allow 5-10 business days processing time prior to the shipping option selected at checkout.Make sure you enter your phone number at checkout to receive shipping updates. We will notify you when your order is out for delivery and when it has been delivered. If you need your gift sooner, please contact us at info@olivebranchgift.com.

      I Still Have A Question

      • Please review our “Refund Policy” and “Terms and Conditions”
      • Email us at info@olivebranchgift.com. We will get back to you within 2-5 business days.